HomeBlogAplenty Icon PublicationChanging CX Trends Drive Need for Advanced Digital Support

Changing CX Trends Drive Need for Advanced Digital Support

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Sep 28, 2024

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In response to evolving customer experience trends, there’s an increasing demand for advanced digital support, as AI and human interaction strive to balance in meeting modern consumer expectations and enhancing customer service efficiency. The post Changing CX Trends Drive Need for Advanced Digital Support appeared first on CRM Buyer.

Landing Intelligent Customer Service

Sep 28, 2024

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What a difference a decade makes. It seems only about that long ago that vendors were wrestling with providing the rudiments of automated triage for customer service. It was not often pretty, but they kept at it. Good thing, too. The post Landing Intelligent Customer Service appeared first on CRM Buyer.

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The Last Digitally-Free Nation on Earth

Sep 28, 2024

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Because of the uniquely strong protection of individual liberties enshrined in the U.S. Constitution and a key legal precedent established by the courts, the United States is the only place I’m aware of in which Linux would remain freely accessible. The post The Last Digitally-Free Nation on Earth appeared first on LinuxInsider.

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Further reading

USDCHF extends above the 200 day MA

Nov 18, 2024

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The USDCHF has moved up to a high of 0.88357. That is just short of a high swing area on the daily chart above at 0.88379. Get above that level and stay above, opens the door for more upside momentum. ON the downside, the closest risk is the 200 day...

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EURUSD Technical Analysis – The price is at a key level ahead of the US CPI

Nov 18, 2024

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Fundamental Overview The puzzling weakness in the US Dollar following Trump’s victory looks more and more like it was just a “sell the fact” reaction. The greenback is now back in the driving seat, and we might have also seen some pre-positioning in the past couple of days into a...

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Gold Technical Analysis – It’s a make it or break it moment for gold

Nov 18, 2024

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Fundamental Overview Gold is now down almost 6% from the US election day. That shouldn’t be surprising as the last time we got a red sweep gold dropped by more than 16%. The reason is that a red sweep brings a more expansionary fiscal policy and should be not only...

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