Are you facing the dreaded red bar of death in your Google Ads account? If so, you may be the victim of a Google Ads suspension.
Don’t worry, you’re not alone! Google Ads accounts are suspended for various reasons, leaving businesses puzzled and eager to restore their campaigns.
Whether you’re new to the concept of a Google Ads suspension or currently grappling with one, this article will explore Google’s policies, to help you understand common suspensions, and will offer guidance on resolving issues if you find yourself fighting a suspension.
Google says it prioritizes user safety and credibility over generating revenue from advertisers. With billions of ads and millions of advertiser accounts to manage, Google has implemented robust policies to ensure a largely secure online experience for users.
These policies are designed to uphold legal requirements and the safety of users. The challenge arises when legitimate advertisers unintentionally get caught in the same net as bad actors who are deliberately violating policies.
Google’s policies cover a wide range of areas, from preventing scams and illegitimate businesses, to safeguarding users against misleading ads and harmful websites. In the past year alone, Google flagged over 5.5 billion ads and suspended around 12.7 million advertiser accounts.
While these measures protect users, they also pose a significant challenge for businesses aiming to reach their audience through Google.
While the reasons an account has been suspended can vary, some are more common than others. Circumventing Systems, Suspicious Payment Activity, Unacceptable Business Practices, and Counterfeit Goods are among the top suspension types.
None of these suspension types are impossible to recover from. The team at StubGroup has worked with numerous accounts struggling with these types of suspensions and have successfully gotten them reinstated.
Google rarely provides detailed explanations for account suspensions. If you get flagged for a certain policy, Google does not give more information than that. Here’s a few of the most common suspension types and their potential causes:
This suspension type flags tactics like cloaking, sneaky redirects, and creating multiple accounts to bypass Google’s system.
Obvious things that can cause this type of suspension are redirecting users to a different final URL than the one displayed in the ad, maintaining multiple accounts to run similar ads, malicious software, or using cloaking techniques to show different content to Google’s review systems and actual users. There are, however, many other, less common and often unintentional triggers for Google to suspend an ad account for circumventing systems.
This suspension involves issues with your payment method used for the Google Ads account.
Common causes include: Using virtual or prepaid cards, having multiple accounts with a history of suspension linked to the same payment method, or discrepancies in the payment details provided.
This suspension revolves around practices deemed unethical or harmful by Google, such as misleading claims or deceptive offers. It’s common to see this suspension type in verticals that are more heavily restricted by Google’s advertising policies.
Common causes include: Failing to deliver promised services, using misleading information in ads, or engaging in practices that violate Google’s guidelines on transparency and honesty.
Google issues this suspension if it suspects the account is advertising counterfeit products or unauthorized replicas. Businesses with original products and services can also be hit with a counterfeit good suspension if something about their business confuses Google’s algorithms.
Common causes include: Selling or promoting fake goods, using brand names without authorization, using misleading wording that could lead Google to think a product is counterfeit, or listing products that violate Google’s trademark policies.
From a technical standpoint, most suspensions stem from insufficient or incorrect information on the website. They can also come about as a result of landing page issues, security concerns, and inconsistent payment details.
Google’s emphasis on user safety and positive experiences shapes its algorithms. That renders these issues of top importance, and the first to get flagged.
If you find yourself dealing with a suspended account, don’t panic. Instead, use these trusty tips to get through it.
Don’t Panic: Everyone’s first thought is to create a new Google Ads account. Don’t be lured into this trap. Creating a new account is seen by Google as an attempt to circumvent their system and ignore the underlying problem. That new account might hurt your chances of restoring your suspended Google Ads account.
Identify the Issue: Understand the specific reason for the suspension. Review the policy Google says that you have violated and compare the policy with your account or website for anything that could appear misleading or flag Google’s system. Finding the cause behind your suspension is crucial for an effective appeal.
Review Everything: Conduct a thorough review of your website, landing pages, ad content, and payment processes. Check anything and everything that could seem malicious.
Address Any Technical Issues: Promptly address any technical issues you find. If you don’t have someone in-house, work with experts to ensure everything is taken care of.
Construct a Clear Appeal: When submitting an appeal for your suspended Google Ads account, provide a clear and concise explanation of the actions taken to resolve the issues. Google does not respond well to complaints against them or angry appeals. The best road to action is a calm, comprehensive appeal, outlining the resolved issues.
Documentation: Keep detailed records of changes made to your website, ad content, or payment processes as evidence of your compliance efforts.
Monitor and Iterate: Keep a record of your appeal. After submission, wait for an email from Google and monitor your ad account.
If your appeal gets rejected, you may need to go back to the drawing board. Re-evaluate and scan for anything that could still be triggering Google’s system or reviewers, including the status of connected accounts and the payment methods used.
If Google provides feedback, use that as you audit your account, website, and any linked accounts that might be affected.
When Google rejects an appeal, they reply with an automated email as to why it was rejected. From time to time, however, there will be clues as to why they rejected your appeal to help steer you in the right direction.
Depending on Google’s feedback, you may need to make more changes to your ad account, website, or the documentation you submitted with the appeal.
This includes reviewing and updating any payment method information to ensure it is current. Check there are no outstanding balances that could lead to account suspension.
After each change, review and revise your appeal. Ensure it addresses the concerns raised by Google and its policies. Once you are confident in your modifications, resubmit the appeal.
Google’s review process can take time, so patience is key. While you are suspended, explore different channels you may have overlooked before. There are many different ways to advertise, digitally and in print, who knows where you may find success.
If you find yourself stuck in a cycle of rejections and suspensions, consider seeking expert assistance like the suspension team at StubGroup. Professionals with experience in dealing with Google suspensions can provide valuable insights, identify blind spots, and guide you through the process more efficiently.
When choosing a professional to work with, be cautious and thoroughly research the companies to choose a reliable and transparent company that will keep your information safe and maintain an open line of communication with you.
Stay Informed: Google is always updating their policies. Regularly review and stay updated on those policies to ensure ongoing compliance.
Comprehensive Compliance Training: Educate your team about Google’s policies and best practices so they are aware of what to avoid when operating both your website and ad account.
Audit Your Online Presence: Conduct regular audits of your website, landing pages, social media, and ad content to identify and address potential issues before any bigger problems can arise.
Security Measures: Prioritize website security. Implementing HTTPS and conduct regular security audits of both your ad account and website. Keep your software updated, and address vulnerabilities promptly.
Ad Campaign Monitoring: Actively monitor the performance of your ad campaigns. Look for signs of policy violations or content issues and address them. It’s crucial to maintaining smooth and efficient Google Ads campaigns that you adhere to Google’s policies to prevent suspensions and achieve desired results.
