IntelliShop Stamps 25 Years Into Its Customer Experience and Brand Advisory Portfolio

IntelliShop, founded in 1999 by CEO Ron Welty, is celebrating 25 years as a customer experience research and advisory company. Based in Perrysburg, Ohio, IntelliShop partners with the world’s leading brands to help them strengthen customer experience, audit for onsite compliance, protect brand reputation, and drive improved revenue. June 2024 marks year 25 in the journey to help clients continually improve their business through real-time consumer insights, backed by a team who cares.

Before he launched IntelliShop, founder Ron Welty spent years in the industry and recognized the need for a truly client-focused mystery shopping company. With the help of a passionate team and 900k+ evaluators, IntelliShop has grown into one of the leading CX measurement and improvement firms nationwide.

“The core values are really what makes the difference,” stated Ron Welty, CEO. “Our values of serving the client above all else, commitment, respect, integrity, positivity, and teamwork drive our holistic and unique approach. My appreciation for our team and our network of evaluators can’t be overstated.”

Many of IntelliShop’s loyal clients continue their partnership with the leading industry CX company long-term, including notable organizations like Micro Center.

“We have been proud partners with Intelli-shop since 2002, and their dedication to excellence has been instrumental in our success helping us enhance our customer experience,” said Cindy Cosenza, Sr. Director of Customer Relations at Micro Center. “Over the years, they have proven to be incredibly adaptable, expanding their services to include detailed merchandise audits and a comprehensive survey program. During the challenging times of the COVID-19 pandemic, Intelli-shop was a committed partner, providing operational audits that helped us navigate and overcome unprecedented obstacles. Their responsiveness and commitment to our needs have been unwavering, making them an invaluable ally in our journey. We highly recommend Intelli-shop to any business seeking a reliable and innovative partner dedicated to excellence and customer satisfaction.”

June 2024 Kicks Off the Celebration

In mid-June, the company’s team will gather at the Perrysburg, Ohio headquarters to commemorate their 25 years, make plans for future growth, and support their partners across the globe. For further information, please reach out to our press contact, Dara Gibbs.

Media Contact
Company Name: IntelliShop
Contact Person: Dara Gibbs
Email: Send Email
City: Perrysburg
State: Ohio
Country: United States

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